Resume:
SUMMARY OF QUALIFICATIONS:
* Over three years professional design experience in art department of promotional marketing business.
* Graphic Design degree from Art Institute of Pittsburgh, 4.0 avg. Presidents Award.
* Experienced with 2D and 3D graphics applications, including Adobe Creative Suite.
* Ability to prioritize work and meet set deadlines in a fast-paced environment.
* Very detail oriented.
* Works very well with others in a team.
* Ability to work independently with minimal supervision.
* Excellent written and verbal communications skills.
* Extensive experience in customer service/support.
GRAPHIC DESIGN EXPERIENCE:
* Created artwork, logos, photography, and layout for flyers, ads, music CDs, business cards, web
graphics for professional and freelance projects.
* Considerable experience using the following software applications:
Graphics and layout: Adobe Photoshop, Illustrator, InDesign, Corel Painter, Quark, and 3D applications.
Office: MS Word, MS Excel, MS Powerpoint, MS Outlook.
WORK HISTORY:
Senior Portrait Photographer, August 2010-Present
LifeTouch National School Studios, Baltimore, MD
* Photographed students and staff for portraits in middle schools and high schools throughout MD, DC, & Northern VA . Ensured quality standards of lighting, exposure, and pose of subjects.
* Responsible for transport and set-up of equipment including camera, lighting, computer and backdrops.
* Maintained and organized daily portrait package order information for students and staff.
Graphic Designer, 2006-2009
AAA Print & Promos, Catonsville, MD
* Designed flyers, restaurant menus, business cards, brochures, newsletters, and graphics for
ad-specialty items using Adobe InDesign, Photoshop, Illustrator and Quark.
* Reviewed, proof-read, pre-flight checked, and uploaded PDF files to printer.
* Created and optimized JPEG images and uploaded them to web site.
* Created file back-ups and organized project documentation into file archives.
* Maintained client database in MS Excel spreadsheets.
* Prepared flyers and newsletters for mass mailing.
Sr. Customer Service Support Specialist, 1989-2006
Verizon Business (formerly MCI Telecommunications), Towson, MD
* Diagnosed and resolved issues with telephone services, and associated promotional programs on
customer accounts. Ensured that issues received into the department were handled efficiently within set
timeframes.
* Resolved and responded to escalated complaints received from MCI's Executive office, Legal
Department, and State Utility Agency Relations offices to diffuse sensitive customer concerns.
* Reviewed work submitted by team of nine support representatives for accuracy and provided direct
feedback, resulting in an increased team quality rating.
* Acted as liaison with contacts from partner marketing. Resolved any discrepancies with the programs,
ensuring a positive relationship between MCI, the partner company, and their clients.
* Contacted customers directly via telephone or e-mail to apprise them of the progress or resolution of
their concerns, ensuring the customer's satisfaction and retention.
EDUCATION:
* Associates Degree: Graphic Design, Art Institute of Pittsburgh, Online Division, June 2010.
* Associates Degree: General Studies/Arts, Community College of Baltimore County, Essex, Maryland,
June 1986
* Five years prior to college enrollment, learned design principles and graphics applications
independently by purchasing software, reading textbooks, training manuals, online tutorials, viewing
training CDs, and attending seminars.